2 Lay Board Members and 1 Non Lay Board Member – Office of Legal Complaints

Body: Office of Legal Complaints
Appointing Department: Ministry of Justice
Sectors: Business, Finance & Skills, Regulation
Location: Birmingham
Skills required: Regulation
Number of Vacancies: 3
Remuneration: The annual remuneration is £10,000.
Time Requirements: The time commitment for an OLC Board member is estimated at a minimum of 2 days a month across the period of appointment.

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    16/05/2021 at 00:00

  • Final Interview Date


  • Announcement


  • Panel Sift



Assessment Panel

Vacancy Description

Lay Board Members

The OLC is looking to recruit two lay Board Members to support the diversity of skills on
its Board. The OLC is particularly keen to hear from individuals with expertise in at least
ONE of the following areas:

  • Operations, in particular from a customer service perspective and/or managing
    complex business transformation and growth.
  • Broad financial expertise, potentially including procurement negotiations and contract
  • Information technology strategy and systems and/or Information handling and GDPR.

Non-Lay Board Member

The OLC is also looking to recruit one non-lay Board Member – this means a legal professional or legally qualified professional

  • For these purposes, to be a non-lay member you must be, or have been an authorised person in relation to an activity which is a reserved legal activity under the Legal Services Act 2007.
  • Typically, this would mean a: barrister; solicitor; public notary; licensed conveyancer; chartered legal executive; registered patent attorney; registered trade mark attorney; costs lawyer; or, someone granted a right of audience or right to conduct litigation[1]
  • A non-lay member can be non-practicing.

If you want to confirm your eligibility, please contact OLC@inclusiveboards.co.uk

[1]By virtue of section 27(2) or section 28(2)(a) of the Courts and Legal Services Act 1990 (c.41) (rights of audience and rights to conduct litigation)


Person Specification

Essential Criteria for all roles:

  • A sound understanding of and exposure to corporate governance at a senior level,
    particularly during periods of significant change, and gained through participation on
    Boards, committees or similar structures.
  • A strong and demonstrable commitment to equality, diversity and inclusion.
  • A supportive team-player with an approachable style, excellent communication,
    influencing and relationship management skills.
  • Ability to constructively challenge and show independence of view, whilst having the
    ability to establish collaborative relationships.
  • Strong intellect and sound judgement, and a high level of probity and integrity.
  • An ability to develop and sustain constructive relationships with senior-level
  • A solid commitment to high ethical standards of integrity and honesty and the Seven Principles of Public Life.

Desirable Criteria

  • Previous experience of sitting as a non-executive on a Board in the public sector.

Additional Information

Remuneration: The appointee will be eligible for travel and subsistence costs necessarily incurred on OLC business at rates set centrally by the LSB. As the LSB employs and pays OLC Members its expenses policy applies to claims by the OLC Chair and members.

Term of office: OLC Board members are appointed for periods of between two and five years. There is the possibility of reappointment for one further term only. In considering reappointment, the LSB will take the OLC Chair’s regular appraisals into account.

Location: The Legal Ombudsman is based in central Birmingham, where the OLC holds its meetings. During the Covid-19 pandemic, all Board business is being conducted remotely via video-conferencing. Whilst hoping to return to face-to-face meetings when possible, the OLC will look to continue to offer flexible meeting options.

Conflicts of Interest: All candidates will be asked to disclose any actual, potential or perceived conflict of interest, and these will be discussed with the candidate to establish whether and what action is needed to avoid a conflict or the perception of a conflict.

Standards in public life: Each Board member must ensure that during the period of their tenure they are committed to and conduct themselves in accordance with the seven principles of public life.




How to Apply

The recruitment process is being undertaken by Inclusive Boards on behalf of The Legal Services Board and Office for Legal Complaints.

To apply online, please click on the link below:


Alternatively, you can apply for this position by supplying the following:

  • A detailed CV setting out your career history, with responsibilities and achievements.
  • A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an essential and important part of your application.
  • Details of two professional referees together with a brief statement of their relationship to you and over what period of time they have known you, referees will not be contacted without your prior consent.
  • Diversity monitoring form – your data will be stored separately from your application and will at no time be connected to you or your application.

If you have any questions or would like to arrange a call to discuss the role please email OLC@inclusiveboards.co.uk or call 0207 267 8369

Please send your CV and cover letter to OLC@inclusiveboards.co.uk by 00.00  16/05/2021.


OLC-Board-Member-Candidate-Pack (1)

This post is NOT regulated by The Commissioner for Public Appointments.

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