Chair - NHS Business Services Authority (NHSBSA) ref: VAC-1787

Body: NHS Business Services Authority
Appointing Department: Department of Health and Social Care
Sector: Health and Social Care
Location: Meetings will take place in Newcastle, or online
Number of Vacancies: 1
Remuneration: 63,000 per annum.
Time Requirements: 2 to 3 days per week


An announcement has been made on the outcome of this appointment.

Sue Douthwaite has been appointed as chair of the NHS Business Services Authority for 3 years from 1 April 2022.

The appointment will involve a time commitment of 2 to 3 days per week. Remuneration for the role will be at a rate of £63,000 per annum.

This appointment is made in accordance with the Cabinet Office Code of Governance for Public Appointments. The regulation of public appointments against the requirements of this Code is carried out by the Commissioner for Public Appointments.

The appointment is made on merit and political activity played no part in the decision process. However, in accordance with the Code, there is a requirement for appointees’ political activity (if any declared) to be made public. Sue Douthwaite has not declared any political activity.

Date: 25/03/2022

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Campaign Timeline

  • Competition Launched


  • Closed for Applications

    10/11/2021 at 12:00

  • Panel Sift


  • Final Interview Date


  • Announcement

    25/03/2022 at 12:00


Assessment Panel

Vacancy Description


Ministers are seeking to make to appoint the next Chair to the board of the NHS Business Services Authority (NHSBSA).  

Role and Responsibilities of the Chair 

This is an opportunity to operate at national level and support the delivery of a wide range of critical business services to the NHS that have a tangible impact on people’s lives. The core responsibilities of the role are as follows:  


Provide effective, visible and professional leadership to the Board in the pursuit of BSA’s strategic vision and underpinning business plans to support delivery of the NHS Long Term Plan and the Department of Health and Social Care’s priorities.   

Chair Board and sub-committee meetings in accordance with BSA’s corporate governance framework, managing the interface between BSA’s Non-Executive Board members and the senior executive team and monitoring and improving the effectiveness of the Board and leading succession planning.  

  • Build and maintain an effective relationship with Ministers and senior Civil Servants on policy and government strategies to ensure the success of BSA and its business outcomes and set the tone for relationships with key partners, building strategic alliances across the health and social care system to improve efficiency and develop value add services ensuring the needs of service users, NHS staff, patients and the public are met.  
  • Operate impeccable personal standards and propriety in relation to accountability, governance, risk and financial management, ensuring the organisation has effective governance in place with robust internal controls and strong performance management systems.  
  • Ensure strategic commercial contracts entered into by BSA are robust, fit for purpose and will deliver the required outputs and benefits.  
  • Work collaboratively with the Department of Health and Social Care to provide ongoing assurance about BSA’s service delivery – in particular with regard to compliance with HM Treasury and Department of Health and Social Care requirements and ensure BSA exercises its functions in a way which is consistent with the duties of the Secretary of State.  

Person Specification

Qualities required for the role of the Chair 

The Department of Health and Social Care values and promotes diversity and encourages applications from all sections of the community. The boards of public bodies should reflect the population they are there to serve. Boards also benefit from fresh perspectives, and we are always keen to encourage candidates with private sector experience to consider applying for our roles. 

Essential Criteria  

To be considered, applicants need to demonstrate they have the qualities, skills and experience to meet all the essential criteria for appointment. We are particularly interested in encouraging applications from candidates with significant, high-level and relevant commercial experience.  

  • Successful leadership track record within a large organisation, service or system with an ability to chair the board of a significant national body.  
  • A passion for exceptional customer service and an ability to identify opportunities to improve business outcomes.  
  • First-class communication, influencing and negotiating skills, with an ability to command respect at the highest levels and develop partnerships that deliver lasting improvement to services.  
  • Financially astute, with a sophisticated understanding of commercially orientated performance and financial and contract management.  

Additional Information

For full details, please refer to the candidate information pack.

How to Apply

To make an application please email your CV, a supporting letter and completed monitoring forms to: – please quotref: VAC-1787 in the subject field. 

If you are unable to apply by email please contact: 

Daniel Clemence on 0113 2545335. 

Applications must be received by midday on 10 November 2021. 

In making an application please note the following: 

Supporting letter 

The supporting letter is your opportunity to demonstrate how you meet each of the criteria set out in the person specification. It will benefit the Advisory Assessment Panel if you can be clear which specific evidence you provide relates to which criteria. Providing separate paragraphs in relation to each criterion is common practice. Please write all acronyms in full first. 

Please ensure your full name, the role to which you are applying and the corresponding reference number for the post are clearly noted at the top of your letter.  

Please limit your letter to two pages, and type or write clearly in black ink. 

Candidate information pack_EXT
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