Chair NHS Business Services Authority

Body: NHS Business Services Authority
Appointing Department: Department of Health
Sector: Health
Location: Newcastle
Number of Vacancies: 1
Remuneration: £63,000 per annum
Time Requirements: Two to three days per week.

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    30/04/2021 at 12:00

  • Panel Sift


  • Final Interview Date


  • Announcement



Assessment Panel

Vacancy Description

Ministers are seeking to appoint the Chair to the board of NHS Business Services Authority (NHSBSA).

Role and Responsibilities of the Chair

This is an opportunity to operate at national level and support the delivery of a wide range of critical business services to the NHS that have a tangible impact on people’s lives. The core responsibilities of the role are as follows:


  • Provide effective, visible and professional leadership to the Board in the pursuit of BSA’s strategic vision and underpinning business plans to support delivery of the NHS Long Term Plan and the Department of Health and Social Care’s priorities.
  • Chair Board and sub-committee meetings in accordance with BSA’s corporate governance framework, managing the interface between BSA’s Non-Executive Board members and the senior executive team and monitoring and improving the effectiveness of the Board and leading succession planning.
  • Build and maintain an effective relationship with Ministers and senior Civil Servants on policy and government strategies to ensure the success of BSA and its business outcomes and set the tone for relationships with key partners, building strategic alliances across the health and social care system to improve efficiency and develop value add services ensuring the needs of service users, NHS staff, patients and the public are met;
  • Operate impeccable personal standards and propriety in relation to accountability, governance, risk and financial management, ensuring the organisation has effective governance in place with robust internal controls and strong performance management systems;
  • Ensure strategic commercial contracts entered into by BSA are robust, fit for purpose and will deliver the required outputs and benefits;
  • Work collaboratively with the Department of Health and Social Care to provide ongoing assurance about BSA’s service delivery – in particular with regard to compliance with HM Treasury and Department of Health and Social Care requirements and ensure BSA exercises its functions in a way which is consistent with the duties of the Secretary of State.


Person Specification

Qualities required for the role of the Chair

The Department of Health and Social Care values and promotes diversity and encourages applications from all sections of the community. The boards of public bodies should reflect the population they are there to serve. Boards also benefit from fresh perspectives, and we are always keen to encourage candidates with private sector experience to consider applying for our roles.

Essential Criteria

To be considered, applicants need to demonstrate they have the qualities, skills and experience to meet all the essential criteria for appointment.  We are particularly interested in encouraging applications from candidates with significant, high-level and relevant commercial experience.

  • Successful leadership track record within a large organisation, service or system with an ability to chair the board of a significant national body;
  • A passion for exceptional customer service and an ability to identify opportunities to improve business outcomes;
  • First-class communication, influencing and negotiating skills, with an ability to command respect at the highest levels and develop partnerships that deliver lasting improvement to services;
  • Financially astute, with a sophisticated understanding of commercially orientated performance and financial and contract management.

Additional Information

NHS Business Services Authority (NHSBSA) is a Special Health Authority and Arms-Length Body of the Department of Health and Social Care.  NHSBSA employs around 2500 people, with sites in Newcastle, Wakefield, Fleetwood, Sheffield, Bolton and Eastbourne. It manages £36 billion of NHS spend annually.  Michael Brodie became Chief Executive Officer of NHSBSA in September 2019 and has developed an ambitious strategy for the business, expanding NHSBSAs focus across the wider health sector to ensure its strategy aligns with the NHS Long Term Plan and the future direction of travel.

NHSBSA delivers high volume, predominantly transactional services on behalf of the NHS and, since it was formed, has progressively taken on more operational functions. Since 2018, NHSBSA has supported work relating to EU Exit (National Supply Disruption Response and Overseas Health) and other services, for example digitisation of the Healthy Food Scheme, Child Migrant Scheme and Student Maintenance.

NHSBSA’s services are broadly split into 3 areas: Primary Care Services, Citizen Services and Workforce Services.

  • Primary Care Services include processing around 1 billion prescription items per year for pharmacists who have dispensed prescriptions in England and managing payments to dentists for NHS work in England and Wales, processing around 44 million forms a year. Since 2015 NHSBSA has provided a scanning service, digitising medical records to release space for frontline patient care. It also provides a Provider Assurance service on behalf of NHS England
  • Citizen services include managing NHS student and social work bursaries in England, help with health costs including administering medical exemption certificates, maternity exemption certificates, prescription pre-payment certificates and the low-income scheme. NHSBSA is responsible for administering European Health Insurance Cards and in 2018 took over the full Overseas Health Service from the Department of Work and Pensions
  • Workforce Services – NHSBSA administers the NHS Pension scheme for 2.6 million members and in April 2018 it also took responsibility of the Electronic Staff Record (ESR) and NHS Jobs – the national portal for advertising NHS job vacancies, meaning that it provides the full hire to retire journey for NHS Employees. NHSBSA also provides HR Shared Services to its client base. Workforce planning is a key area of NHSBSAs strategy with a number of system developments currently ongoing including development of NHS Jobs (the main job advertisement and recruitment portal for NHS organisations), a smartphone app for NHS Employees called ‘NHSLife’ and the ‘My NHS Pension’ self-service portal which provides users quick and easy access to their pension information and the facility to calculate what their pension will be depending on what age they retire.

Over the last two years NHSBSA has developed its data analytics and digital capability to save money for taxpayers and improve how patients can use its services through apps and other on-line services.  NHSBSA has recently hosted visits by Matt Hancock, Secretary of State for Health and Social Care who described it as ‘a brilliant forward-thinking body, vital to improving the NHS’ and Matthew Gould, CEO of NHSX who was ‘hugely impressed’ with NHSBSA’s digital capability.

Between 2013 and March 2019 NHSBSA ran the Pacific Programme, using insight from its data and specialist expertise to release £1bn for reinvestment into the NHS. Identifying health system-wide savings is now embedded in the culture of NHSBSA.

NHSBSA’s purpose is to be a catalyst for better health and to use its data and insight to add value to the wider health system. NHSBSA’s strategy has been developed to focus more on people and collaboration with key partners. Its strategic ambitions include:

  • Population Health: using population data and joining this with other sources using data analytics to improve healthcare, prevention and signposting
  • Workforce: supporting national and local workforce planning through analytics
  • Provider assurance: expanding existing provider assurance services to NHS England
  • At Scale Payments: using NHSBSA’s infrastructure to deliver other high-volume transactional services on behalf of the NHS
  • Fraud, error and waste: using predictive analytics to stop fraudulent claims before payment
  • Data and analytics: partnering with AI specialists to offer predictive analytics services to the NHS


Dates of scheduled future Board Meetings:

  • 11 March 2021
  • 22 April 2021
  • 17 June 2021
  • 8 July 2021
  • 9 September 2021
  • 13 & 14 October 2021
  • 2 December 2021


Meetings will take place in Newcastle or online.

Tenure of office

Ministers determine that the length of the appointment will be up to 3 years.

How to Apply

To make an application please email your CV, a supporting letter and completed monitoring forms to: – please quote VAC-1689 in the subject field.

If you are unable to apply by email please contact:

Ben Jones on 0113 254 6557.

Applications must be received by midday on 30 April 2021.

In making an application please note the following:

Supporting letter

The supporting letter is your opportunity to demonstrate how you meet each of the criteria set out in the person specification. It will benefit the Advisory Assessment Panel if you can be clear which specific evidence you provide relates to which criteria. Providing separate paragraphs in relation to each criterion is common practice. Please write all acronyms in full first.

Please ensure your full name, the role to which you are applying and the corresponding reference number for the post are clearly noted at the top of your letter.

Please limit your letter to two pages, and type or write clearly in black ink.

Conflicts of interest

If you have any business or personal interests that might be relevant to the work of NHSBSA, and which could lead to a real or perceived conflict of interest if you were to be appointed, please provide details in your Supporting letter.

If appointed, you will also be required to declare these interests on appointment and they will be entered on a register which is available to the public.

Standards in public life and ensuring public confidence

Given the nature of public appointments, it is important that those appointed as members of public bodies maintain the confidence of the public and Government. If there are any issues in your personal or professional history (including any convictions or bankruptcy) that could, if you were appointed, be misconstrued, cause embarrassment to Ministers or NHSBSA or cause public confidence in the appointment to be jeopardised, it is important that you bring them to the attention of the Assessment Panel and provide details of the issue/s in your Supporting letter. In considering whether you wish to declare any issues, you should also reflect on any public statements you have made, including through social media and blogs. Due Diligence may be carried out on any publicly available information and shared with the Advisory Assessment Panel.

The panel may explore any issues you declare with you before they make a recommendation on the appointment.

Failure to disclose such information could result in an appointment being terminated, as those who hold public appointments are expected to demonstrate the highest standards of corporate and personal conduct and are required to subscribe to the Code of Conduct for Board Members of Public Bodies, as part of agreeing to the terms and conditions of appointment. You can access this document at:

There are also circumstances in which individuals may not be considered for appointment, due to them not meeting certain eligibility criteria for appointment. For further information, please refer to Section 2.3: Disqualification from Appointment

If you wish to discuss any queries on conflicts, please see the contacts section.


Please ensure your CV includes:

  • Your full name, title, home address, personal contact telephone numbers (land line and mobile), personal email address and details of any Twitter accounts and LinkedIn accounts including your Twitter handle/username.
  • Similar contact details for two referees who will support your application. One referee should be the person to whom you are/were accountable in your current/most recent appointment or position of employment. Please indicate the relationship of each referee to you. References will be requested for short-listed candidates prior to interview
  • Brief details of your current or most recent post and the dates you occupied this role. Please identify any past or present Ministerial appointments.

Monitoring form

Please complete the monitoring form. Diversity monitoring information will not be seen by the Advisory Assessment Panel assessing your application.

Political activity information is primarily for monitoring purposes only, however if you are shortlisted for interview, this information will be shared with the selection panel. The reason for this is that it is appreciated that such activities may have given you relevant skills, including experience gained from committee work, collective decision-making, resolving conflict and public speaking. If you have had such experience and you consider it relevant to your application for this post, you should also take the opportunity to include it separately in your supporting statement. If possible, you should not, however, identify the relevant political party in your statement.

If you are appointed to this role, please note that any political activity you declare will be published in accordance with the Governance Code on Public Appointments.

Disability Confident Scheme

The Department of Health and Social Care values and promotes diversity and is committed to equality of opportunity for all and to the appointment of disabled people. As part of the Disability Confident Scheme (DCS), we guarantee an interview to anyone with a disability who applies under the Scheme and whose application meets the essential criteria for the post.

What do we mean by a disability?

To be eligible for the Disability Confident Scheme you must have a disability or long-term health condition, which could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under this scheme.

If you wish to apply under the DCS please complete section E of the Monitoring form and return it with your application.

All applications will be acknowledged by email after the closing date.

Candidate Information Pack
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