Financial Regulators Complaints Commissioner

Body: The Office of the Complaints Commissioner
Appointing Department: HM Treasury
Sectors: Business, Finance & Skills, Regulation
Location: London
Skills required: Regulation
Number of Vacancies: 1
Remuneration: Remuneration is on a level with judicial salaries, pro-rated as appropriate.
Time Requirements: The estimated total commitment is three days per week although candidates will need to be flexible according to workload.

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    13/04/2020 at 00:00

  • Panel Sift


  • Final Interview Date


  • Announcement



Assessment Panel

Vacancy Description

The Office of the Complaints Commissioner is headed by the Financial Regulators Complaints Commissioner (the Commissioner) who is a statutory appointment required under the Financial Services Act 2012. This is a senior position and, whilst the appointment is made by the regulators, it is an independent role, subject to approval by HM Treasury. The current Commissioner carries out his duties through a company limited by guarantee (Office of the Complaints Commissioner) from premises based in the City of London. He is assisted by three staff.

The Commissioner’s role is to review independently complaints about the actions or inactions of the UK’s current financial services regulators, the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England (but only in respect of its oversight of the banking clearing houses and payment schemes). The Commissioner is also responsible for the independent review of complaints against the Payment Systems Regulator.

The Commissioner is also able to consider complaints about the UK’s previous financial services regulator, the Financial Services Authority, in relation to its actions or inactions occurring after 1st December 2001.

The scope of the Commissioner’s authority is prescribed by the Act and principal responsibilities include:

  • Exercising discretion as to whether a complaint has merit or should be dealt with in an alternative manner
  • Conducting a full complaint investigation where appropriate, publishing a report as to findings and recommending appropriate remedies
  • Preparing an annual report for publication reviewing how the financial services regulators consider complaints. This is to be laid before Parliament under the arrangements brought in by the Small Business, Enterprise and Employment Act 2015

Person Specification

The successful candidate will be likely to meet the following criteria:

  • A senior individual of stature who has an established track record in professional services or financial regulation and experience of (or the aptitude for) arbitration or adjudication. He or she will need to have a strong grasp of financial services law and a pragmatic approach that includes the ability to distinguish clearly between those complaints that have merit and fall within the scheme and those that do not
  • Established track record of operating at a senior level
  • Sound judgement and independence
  • Knowledge of the regulatory/legal framework in which the financial services industry operates
  • High intellectual ability and the ability to apply this to individual cases and issues
  • The ability to be fair and rigorous but also timely and practical
  • Very strong written and oral communication skills
  • Experience of managing a budget

How to Apply

The preferred method of application is online at:

If you are unable to apply online please email:

In order to apply, please submit the following:

  • A Statement of Suitability (no longer than two pages) – this should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the points highlighted in the essential criteria. Please note that the statement of suitability is an important part of your application and is as much the means by which you will be assessed as your CV
  • A CV
  • Questionnaire also found at Please send this separately to
  • Diversity Monitoring Form – all candidates are requested to complete an online Diversity Monitoring Form which you will receive an email prompt to complete at the end of the application process. This will assist in monitoring selection decisions to assess whether equality of opportunity is being achieved. Any information collated from the Diversity Monitoring Forms will not be used as part of the selection process and will be treated as strictly confidential.

Please note that failure to submit both your CV and Statement of Suitability will mean the panel only has limited information on which to assess your application against the essential criteria.

All applications will receive an automated response.

Any postal applications should be sent direct to Ollie Minto at Odgers Berndtson, 20 Cannon Street EC4M 6XD. All candidates are also requested to complete an online Equal Opportunities Monitoring Form which will be found at the end of the application process. This will assist in monitoring selection decisions to assess whether equality of opportunity is being achieved. Any information collated from the Equal Opportunities Monitoring Forms will not be used as part of the selection process and will be treated as strictly confidential.

Disability Confident Scheme

We are particularly keen to recruit disabled people who have the necessary skills. To encourage those applicants we operate a scheme under which disabled candidates, who have demonstrated the competencies required for the appointment, will be assured of an offer of an interview.

The Scheme works as follows:

  • Disabled candidates can choose to be considered under the Scheme.
  • Their written application will be considered in the same way as other applicants.
  • Panel members will not be informed that the candidate has applied under the IAS until after they have done their assessment.
  • If the panel considers that, on paper, the IAS applicant has demonstrated the competencies required for the post, then they will be offered an interview.

Interviews are competitive and the interview panel will recommend the best candidate to the Minister(s), who will make the final decision.

Complaints Commissioner - Candidate Brief
Complaints Commissioner - Candidate Brief
Disabilty Conflicts and Political
Disabilty Conflicts and Political

This post is NOT regulated by The Commissioner for Public Appointments.

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