Independent Assessor for for Student Finance Appeals and Complaints

Announced
Body: Student Loans Company
Appointing Department: Department for Education
Sector: Education
Location: Working from home, attending four meetings per year at London, Glasgow, Darlington and Llandudno.
Number of Vacancies: Up to a maximumm of four
Remuneration: A daily rate of £500 per day pro rata
Time Requirements: A commitment of a minimum of eight days per month to consider cases

Announcement

An announcement has been made on the outcome of this appointment.

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Campaign Timeline

  • Competition Launched

    23/04/2018

  • Closed for Applications

    09/05/2018

  • Panel Sift

    21st May 2018

  • UPDATE

    Please note that the 11th June interview date will not now be going ahead. This date has been replaced by 9th July. All applications are still being considered and applicants will be updated on timescales and informed of the outcome of their applications as soon as possible

  • Final Interview Date

    18th, 19th June, 9th July 2018

  • Announcement

    TBC

 

Assessment Panel

  • Paula Crofts

    Panel Chair

    Deputy Director, Student Loans Company (SLC) Strategy and Sponsorship • Departmental Official

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  • Christopher Jones

    Head of Higher Education Performance Management and Funding Policy at the Department for Education in Wales • Other Panel Member

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  • Kate Warburton

    Principal Lawyer, Ofsted - Legal Services • Independent Member

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  • Gary Womersley

    Student Loans Company, Company Secretary and Head of Assurance Services with responsibility for SLC’s Legal & Compliance, Internal Audit, Corporate Risk, Pensions and Information Security Assurance • Representative of Organisation

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Vacancy Description

The main responsibilities and duties of the Assessor will be to:

  • Consider appeals from England and Wales domiciled Student Finance customers against decisions made by the SLC relating to eligibility or entitlement to financial support, where they have not been resolved through the SLC’s internal review process;
  • Review, in writing, customer complaints about the standard of service received from the SLC;
  • Conduct formal paper based investigations (including listening to calls);
  • Conduct a formal written review of the evidence presented and interpret relevant legislation, seeking further written evidence where necessary;
  • Provide written reports to customers and the SLC following assessment of individual appeals and complaints cases within appropriate guidelines.

 

Person Specification

Particular qualities sought for the post:

Essential criteria:

  • A legal qualification (e.g. law degree or equivalent) and/or have relevant experience from undertaking paid or voluntary work in a legal, judicial or quasi-judicial context;
  • An understanding of independent decision making in a complaint handling, Ombudsman or similar environment;
  • Ability to interpret and apply statutory criteria to a decision-making process;
  • Demonstrable experience of using high level analytical skills including the ability to review evidence and produce well-informed findings;
  • Demonstrable commitment to producing decisions and advice to timescales.

Desirable criteria

  • Awareness of Education Law – particularly the Student Support Regulations under the Teaching and Higher Education Act 1998;
  • Experience or involvement with investigating appeals or complaints between individual and a public sector organisation;
  • Awareness of judicial review procedures and civil law appeals process;
  • Ability to work to agreed service level standards.

 

Additional Information

Additional information can be found in the candiate pack which can be found at the bottom of the page

How to Apply

Please see details on how to apply in the candidate pack provided. This can be found at the bottom of the page

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