Non-Executive Director of NHS Resolution (formerly the NHS Litigation Authority)

Body: NHS Resolution
Appointing Department: Department of Health
Sectors: Health
Location: London
Number of Vacancies: 2
Remuneration: £7,883
Time Requirements: 2-3 days month

Campaign Timeline

  • Competition Launched


  • Closed for Applications


  • Panel Sift


  • Final Interview Date


  • Announcement


  • TBC


Assessment Panel

Vacancy Description



Ministers are seeking to make 2 NED appointments to the board of NHS Resolution. One NED will bring commercial expertise, and the other will bring primary care expertise.


Role and Responsibilities of the a NED


As a NED of NHS Resolution you will be responsible for the good governance of the organisation, including the expenditure of considerable sums of public money. You will ensure that NHS Resolution promotes the values of the NHS and places a high priority upon helping the NHS improve the safety of patients. You will play a key role in ensuring that the organisation meets the needs of member organisations (NHS Trusts, commissioners and other service providers, including in the next 12-18 months, primary care services) and is focused upon providing excellent services and good value for money. You will provide appropriate challenge, scrutiny and support at Board level ensuring that the organisation learns from things which go wrong in the NHS and shares that learning, to improve the safety and standard of care.


Key responsibilities



    • Develop and promote the strategic focus of NHS Resolution through constructive debate and challenge at Board level
    • Support the maintenance and development of effective relationships with external stakeholders, including member organisations and partner bodies in the health and social care system. Where appropriate, to act as a good ambassador for the organisation
    • Help to strengthen the reputation of NHS Resolution through ensuring that it provides timely and relevant expertise to the NHS



  • Ensure the Board acts in the best interests of the public and other stakeholders and is fully accountable for the services provided and the expenditure of public funds
  • Set ambitious targets for all aspects of NHS Resolution’s work to ensure that it delivers high quality services, decision making and advice to its customers and other key stakeholders
  • Scrutinise the performance of senior NHSR staff and Executive members of the Board to ensure that financial and other performance targets are met and that the organisation delivers on its Strategy and the objectives of the Business Plan and Framework Agreement



  • Ensure that NHS Resolution has appropriate policies to promote the interests and training of its staff, so that they can provide an excellent service to customers


Person Specification

Qualities required for the role of NED of the NHS Resolution


To be considered, you must be able to demonstrate that you have the qualities, skills and experience to meet all the essential criteria for appointment.


Essential Criteria


  • An ability to analyse complex and sometimes conflicting data and to draw balanced conclusions from information presented to you
  • Excellent communication skills and the ability to gain the confidence of senior stakeholders
  • First class team-working skills, with an ability to work in a corporate manner on the board of national public body

In addition:


For the NED who will bring commercial expertise:


  • Strong commercial skills, to provide effective advice in areas such as strategic business development, customer relations and managing change


For the NED who will bring primary care expertise:


  • An in-depth understanding of primary care, to provide effective advice on the strategic and operational management of primary care services, and other areas such as improving practitioner performance and promoting and managing change

Additional Information


Body Role and Responsibilities


In April 2017, the NHS Litigation Authority (NHS LA) brought together its three main functions under the umbrella of a new name, NHS Resolution, and launched a five-year strategy Delivering fair resolution and learning from harm’ Its three main functions are:


  • Managing claims for compensation on behalf of the NHS in England
  • Dealing with concerns about the performance of individual doctors, dentists and pharmacists, and
  • Resolving appeals and disputes between primary care contractors and NHS England


NHS Resolution’s new strategy expands its historic remit of claims management and gives it an enhanced purpose to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. Through its new strategy, NHS Resolution will:


  • Improve the experience for patients, families and healthcare staff, with support for candour and the learning which goes hand in hand with a claim for compensation
  • Resolve concerns and disputes fairly and effectively to deliver resolution in its broadest sense, which is about more than just money
  • Provide analysis and expert knowledge to the healthcare and civil justice systems, to drive improvement
  • Expand its role of sharing learning through the development of interventions, in partnership with others, to improve patient safety, prevent future harm and save money


The rising cost of clinical negligence in the NHS was the subject of scrutiny in 2017 by the National Audit Office and the Public Accounts Committee, and NHS Resolution is working with the Department of Health and Social Care, the Ministry of Justice and others, to address the recommendations arising from those reviews. This work is aligned with NHS Resolution’s strategy to support the NHS to manage concerns transparently at an early stage and to investigate the cause of claims in order to drive improvement.


NHS Resolution will also be focused in 2018-19 on working with the Department of Health and Social Care and others, to design an efficient and effective scheme that meets the needs of general practice. This follows the announcement by the Secretary of State for Health in October 2017 of a new state-backed GP indemnity scheme and the Department’s decision to appoint NHS Resolution as the scheme administrator on his behalf.


In 2018-19, NHS Resolution will administer spend across its indemnity schemes of over £2 billion. It employs approximately 300 staff. Further information about NHS Resolution, its five year Strategy and its Business Plan for 2017-18 can be obtained from its website

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