Non-Executive Director of the Care Quality Commission

Body: Care Quality Commission
Appointing Department: Department of Health and Social Care
Sector: Health and Social Care
Location: London
Number of Vacancies: 2
Remuneration: £7,883 per annum
Time Requirements: 2 to 3 days per month

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    15/04/2019 at 12:00

  • Panel Sift


  • Final Interview Date


  • Announcement



Assessment Panel

Vacancy Description

Ministers are seeking to make two appointments to the board of the Care Quality Commission (CQC).

Role and Responsibilities of a Non-Executive Director

As a Non-Executive Director of the CQC Board, you will be responsible for helping to ensure the CQC is a successful organisation – in terms of its effectiveness as a regulator, making sure that health and social care services provide safe, high-quality care, and as an employer. Non-Executive Directors play a key role in ensuring continuous organisational improvement, high performance management, excellent customer focus and service delivery, scrutiny, challenge, accountability, and effective corporate governance.

Non-Executive Directors will specifically:

  • Provide an independent view and creative contribution at board meetings and sub committees, including ensuring the long-term strategic focus, effectiveness and reputation of the CQC through purposeful and constructive scrutiny and challenge.
  • Monitor and challenge the performance of the CQC’s executive management, in meeting the strategic vision, organisational priorities and business plan objectives including monitoring of organisational performance, service delivery, quality and reputation. Provide assurance regarding the CQC governance, including in relation to periodic reviews of the organisation.
  • Support the Chair and the executive team to ensure the CQC fully embraces and embeds an excellent customer service ethos and delivers accordingly in order to enhance and develop its credibility and reputation.
  • Uphold the values of the CQC to deliver excellence, and demonstrating care, integrity and teamwork into all aspects of its work, and ensure that the organisation promotes equality and diversity for all providers, people who use services, people who work for CQC and other stakeholders.


Person Specification

The Department of Health and Social Care values and promotes diversity and encourages applications from all backgrounds. The boards of public bodies should reflect the population they are there to serve. Boards also benefit from fresh perspectives, and we are always keen to encourage candidates with private sector experience to consider applying for our roles.

To be considered, you must be able to demonstrate that you have the qualities, skills and experience to meet all the essential criteria for appointment.

Essential Criteria

  • A career record of achievement, with an ability to operate effectively on the board of a high-profile national organisation.
  • An ability to focus on innovation, culture change, and care quality and how the CQC by regulation and inspection can encourage providers to even greater focus on improving their record.
  • An ability to guide the CQC’s strategic direction, and use sound judgement, based on the ability to consider and challenge complex issues from an impartial and balanced viewpoint.
  • An understanding of corporate governance and a commitment to the principles of public service, with the highest standards of personal propriety in relation to governance, accountability, risk and financial management.
  • Good communication skills, with the ability to work as part of a team, with a positive and constructive style, challenging management recommendations where necessary.

In addition, candidates should bring skills and experience in one or more of the following areas:

Experience in innovation, culture change, and care quality:

  • Direct experience in innovation, culture change and care quality to guide the organisation as it implements its priorities, as outlined in the CQC’s 2016-21 strategy, Shaping the Future.

Experience in mental health services

  • Direct experience in the front-line provision of mental health services, an understanding of the issues and challenges within this sector and the ability to articulate those in a board setting.

Experience of adult social care:

  • Experience and understanding of the adult social care environment, with an awareness of the issues that can affect both service provision and patient experience within this sector, and the ability to articulate those issues in a board setting.


Additional Information

The Care Quality Commission (CQC) is the independent regulator of health and adult social care providers in England and has a key responsibility in the overall assurance of safety and quality of health and adult social care services. According to the Health and Social Care Act 2008, all providers of regulated activities, including NHS and independent providers, must register with CQC and follow a set of fundamental standards of safety and quality below which care should never fall.

Following the Francis Inquiry reports into failings in care in Mid-Staffordshire NHS Trust, CQC overhauled the way it regulates providers and has published a five-year strategy for the period to 2021. CQC’s inspection programme is led by the Chief Inspectors of Hospitals, Adult Social Care, and General Practice. Its inspections ask five questions of every service and provider: are they safe, effective, caring, well led and responsive to people’s needs.  The inspections result in a provider being rated on a four-point scale running from outstanding, good, to requires improvement and inadequate, for each of the five domains that it inspects.

The CQC is responsible for developing and consulting on its methodology for assessment and publishes guidance for providers. CQC also has responsibilities in checking that patients’ basic human rights are maintained while they are being cared for or treated under the Mental Health Act; for Healthwatch England, a statutory committee of the CQC; and for the National Guardian for the NHS.

CQC registers around 50,000 organisations providing regulated activities.  CQC has around 3,000 staff (FTE) located across England and a budget in 2018-19 of £228m, made up of £27m Grant in Aid from the Department, £201m fee income.

CQC as an organisation is currently undergoing a substantial transformation programme and has made major progress towards becoming an excellent regulator.

 The Board of the Care Quality Commission

The CQC is led by a Board comprising non-executive members and executives, including the three chief inspectors.  The organisation has a broad range of responsibilities spanning interests in health and adult social care both in the public and private sectors. Therefore, the board reflects a range of skills and experience.

The Board provides leadership and governance for the organisation.  Its key duties are to:

  • Provide strategic direction and set operational objectives in line with national policy and legislative guidelines.
  • Set and maintain the values for the organisation and ensure that its obligations to all stakeholders, including people who use services and the Secretary of State, are understood and met.
  • Monitor the achievement of objectives through a framework of effective financial and quality management to ensure effectiveness and value for money.
  • Collectively promote the effectiveness and success of the CQC; and
  • Promote and contribute to best practice and knowledge transfer across the sectors it oversees.

All Board members are expected to:

  • Act as an ambassador for the CQC
  • Contribute to the development of strategy
  • Agree the objectives, and corporate plans of the organisation
  • Monitor and review performance
  • Ensure that financial controls and systems of risk management are robust and effective
  • Ensure compliance with the requirements of internal standards, external agencies, and legislation; and
  • Serve on Board sub-committees as required.


Candidate information pack_FINAL
DHSC diversity & monitoring form (PA)
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