Non-Executive Directors of the NHS Business Services Authority (VAC-1683)

Body: NHS Business Services Authority
Appointing Department: Department of Health and Social Care
Sector: Health and Social Care
Location: London
Number of Vacancies: 2
Remuneration: The NED role is remunerated at the rate of £7,883 per annum, with a time commitment of two to three days per month. • The Audit Chair role is remunerated at £13,137 per annum.
Time Requirements: The time commitments of both available roles are two to three days per month.


An announcement has been made on the outcome of this appointment.

Kathryn Gillatt has been appointed as a non-executive director of the NHS Business Services Authority (NHSBSA) for 3 years from 1 October 2020 until 30 September 2023, taking up the Audit and Risk Committee Chair role with effect from 1 April 2021.

Andrew Flanagan’s appointment as Audit and Risk Committee Chair of the NHSBSA has been extended for 6 months with effect from 1 October 2020 until 31 March 2021.

The appointments will involve a time commitment of 2 to 3 days per month. Remuneration for the non-executive director role will be at a rate of £7,883 per year, with the Audit Chair remunerated at £13,137 per year.

These appointments are made in accordance with the Cabinet Office Code of Governance for Public Appointments. The regulation of public appointments against the requirements of this code is carried out by the Commissioner for Public Appointments.

The appointments are made on merit and political activity played no part in the decision process. However, in accordance with the code, there is a requirement for appointees’ political activity (if any declared) to be made public. Kathryn and Andrew have not declared any political activity.

Date: 17/07/2020

View Announcement

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    05/03/2020 at 12:00

  • Panel Sift


  • Final Interview Date


  • Announcement

    17/07/2020 at 16:00


Assessment Panel

Vacancy Description

Ministers are seeking to make 2 appointments to the board of NHSBSA.
Role and Responsibilities of a Non-Executive Director

NHS Business Services Authority (NHSBSA) is a Special Health Authority and Arms-Length Body of the Department of Health and Social Care. NHSBSA employs around 2500 people, with sites in Newcastle, Wakefield, Fleetwood, Sheffield, Bolton and Eastbourne. It manages £36 billion of NHS spend annually. Michael Brodie became Chief Executive Officer of NHSBSA in September 2019 and has developed an ambitious strategy for the business, expanding NHSBSAs focus across the wider health sector to ensure its strategy aligns with the NHS Long Term Plan and the future direction of travel.

NHSBSA delivers high volume, predominantly transactional services on behalf of the NHS and, since it was formed, has progressively taken on more operational functions. Since 2018, NHSBSA has supported work relating to EU Exit (National Supply Disruption Response and Overseas Health) and other services, for example digitisation of the Healthy Food Scheme, Child Migrant Scheme and Student Maintenance.
NHSBSA’s services are broadly split into 3 areas: Primary Care Services, Citizen Services and Workforce Services.

• Primary Care Services include processing around 1 billion prescription items per year for pharmacists who have dispensed prescriptions in England and managing payments to dentists for NHS work in England and Wales, processing around 44 million forms a year. Since 2015 NHSBSA has provided a scanning service, digitising medical records to release space for frontline patient care. It also provides a Provider Assurance service on behalf of NHS England.

• Citizen services include managing NHS student and social work bursaries in England, help with health costs including administering medical exemption certificates, maternity exemption certificates, prescription pre-payment certificates and the low-income scheme. NHSBSA is responsible for administering European Health Insurance Cards and in 2018 took over the full Overseas Health Service from the Department of Work and Pensions.

Workforce Services – NHSBSA administers the NHS Pension scheme for 2.6 million members and in April 2018 it also took responsibility of the Electronic Staff Record (ESR) and NHS Jobs – the national portal for advertising NHS job vacancies, meaning that it provides the full hire to retire journey for NHS Employees. NHSBSA also provides HR Shared Services to its client base. Workforce planning is a key area of NHSBSAs strategy with a number of system developments currently ongoing including development of NHS Jobs (the main job advertisement and recruitment portal for NHS organisations), a smartphone app for NHS Employees called ‘NHSLife’ and the ‘My NHS Pension’ self-service portal which provides users quick and easy access to their pension information and the facility to calculate what their pension will be depending on what age they retire.

Over the last two years NHSBSA has developed its data analytics and digital capability to save money for taxpayers and improve how patients can use its services through apps and other on-line services. NHSBSA has recently hosted visits by Matt Hancock, Secretary of State for Health and Social Care who described it as ‘a brilliant forward thinking body, vital to improving the NHS’ and Matthew Gould, CEO of NHSX who was ‘hugely impressed’ with NHSBSAs digital capability.

Between 2013 and March 2019 NHSBSA ran the Pacific Programme, using insight from its data and specialist expertise to release £1bn for reinvestment into the NHS. Identifying health system-wide savings is now embedded in the culture of NHSBSA.

NHSBSA’s purpose is to be a catalyst for better health and to use its data and insight to add value to the wider health system. NHSBSA’s strategy has been developed to focus more on people and collaboration with key partners. Its strategic ambitions include:
• Population Health: using population data and joining this with other sources using data analytics to improve healthcare, prevention and signposting
• Workforce: supporting national and local workforce planning through analytics
• Provider assurance: expanding existing provider assurance services to NHS England
• At Scale Payments: using NHSBSA’s infrastructure to deliver other high-volume transactional services on behalf of the NHS
• Fraud, error and waste: using predictive analytics to stop fraudulent claims before payment
• Data and analytics: partnering with AI specialists to offer predictive analytics services to the NHS

Person Specification

The Department of Health and Social Care values and promotes diversity and encourages applications from all sections of the community. The boards of public bodies should reflect the population they are there to serve. Boards also benefit from fresh perspectives, and we are always keen to encourage candidates with private sector experience to consider applying for our roles.

Essential Criteria
To be considered, you must be able to demonstrate that you have the qualities, skills and experience to meet all the essential criteria for appointment.
• A career record of achievements of a scale and relevance that demonstrate an ability to operate effectively on the board of a significant national organisation
• Excellent interpersonal and communication skills, with the ability to lead, build and maintain relationships, influence, challenge and inspire
• Understanding and experience of governance, risk management, assurance and financial management
• Good judgement, with a keen ability to understand the social, political and economic influences on the NHS and BSA’s role within the health system.

In addition, for the NED who will chair the Audit and Risk Committee:
• A strong track record of success in a senior financial role within a large, complex organisation in either the private or public sector, with experience of work on audit committees and knowledge of financial legislation and regulatory standards.

Additional Information

NHSBSA role and responsibilities
The NHS Business Services Authority (NHSBSA) is an Arm’s Length Body of the Department of Health and Social Care. Experts in managing healthcare information at scale, it oversees £36 billion of NHS expenditure each year, delivering a wide range of critical professional and operational national services which support the wider NHS.

This is an opportunity to operate at national level and support the delivery of a wide range of critical business services to the NHS that have a tangible impact on people’s lives. The core responsibilities of the role are as follows:
• Provide an independent view and creative contribution at Board meetings and sub committees in the pursuit of BSA’s strategic vision and underpinning business plans to support delivery of the NHS Long Term Plan and the Department of Health and Social Care’s priorities.
• Monitor and challenge the performance of BSA’s executive management, holding it to account for the delivery of the strategic vision, organisational priorities and business plan objectives, HM Treasury and Department for Health and Social Care requirements.
• Build and maintain influential relationships with key partners, building strategic alliances across the health and social care system to improve efficiency and develop value add services ensuring the needs of service users, NHS staff, patients and the public are met.
• Attend the Audit and Risk Management Committee providing assurance regarding BSA governance, including in relation to periodic reviews of the organisation.
• Role model the company values collaborative, adventurous, reliable, energetic and ensure that the organisation promotes equality and diversity for all providers, service users, staff and other stakeholders.
In addition, for the Audit and Risk Committee Chair:
• You will ensure the effective functioning of the Audit and Risk Committee which, as an important sub-committee of the Board, is responsible for providing assurance that the NHSBSA manages its financial resources effectively and efficiently; has appropriate financial controls in place; oversees management’s procedure for the identification and management of risk and achieves a high quality of financial reporting.
• You will Chair the Audit and Risk Management Committee in accordance with NHSBSA’s corporate governance framework, demonstrating robust risk management skills and strong financial acumen.

How to Apply

To make an application please email your CV, a supporting letter and completed monitoring forms to: – please quote VAC-1683 in the subject field.

If you are unable to apply by email you may send your application by post to:
Ryan Lloyd, Department of Health and Social Care, Room 1N09, Quarry House, Quarry Hill, Leeds, LS2 7UE
Applications must be received by midday on Thursday 05 March 2020.

In making an application please note the following:

Supporting letter
The supporting letter is your opportunity to demonstrate how you meet each of the criteria set out in the person specification. It will benefit the Advisory Assessment Panel if you can be clear which specific evidence you provide relates to which criteria. Providing separate paragraphs in relation to each criterion is common practice. Please write all acronyms in full first.

Please ensure your full name, the role to which you are applying and the corresponding reference number for the post are clearly noted at the top of your letter.
Please limit your letter to two pages, and type or write clearly in black ink.

Conflicts of interest
If you have any business or personal interests that might be relevant to the work of NHSBSA, and which could lead to a real or perceived conflict of interest if you were to be appointed, please provide details in your Supporting letter.
If appointed, you will also be required to declare these interests on appointment and they will be entered on a register which is available to the public.

Standards in public life and ensuring public confidence
Given the nature of public appointments, it is important that those appointed as members of public bodies maintain the confidence of the public and Government. If there are any issues in your personal or professional history (including any convictions or bankruptcy) that could, if you were appointed, be misconstrued, cause embarrassment to Ministers or NHSBSA or cause public confidence in the appointment to be jeopardised, it is important that you bring them to the attention of the Assessment Panel and provide details of the issue/s in your Supporting letter. In considering whether you wish to declare any issues, you should also reflect on any public statements you have made, including through social media and blogs. Due Diligence may be carried out on any publicly available information and shared with the Advisory Assessment Panel.

The panel may explore any issues you declare with you before they make a recommendation on the appointment.
Failure to disclose such information could result in an appointment being terminated, as those who hold public appointments are expected to demonstrate the highest standards of corporate and personal conduct and are required to subscribe to the Code of Conduct for Board Members of Public Bodies, as part of agreeing to the terms and conditions of appointment. You can access this document at:

There are also circumstances in which individuals may not be considered for appointment, due to them not meeting certain eligibility criteria for appointment. For further information, please refer to Section 2.3: Disqualification from Appointment
If you wish to discuss any queries on conflicts, please see the contacts section.

Please ensure your CV includes:
• Your full name, title, home address, personal contact telephone numbers (land line and mobile), personal email address and details of any Twitter accounts and LinkedIn accounts including your Twitter handle/username.
• Similar contact details for two referees who will support your application. One referee should be the person to whom you are/were accountable in your current/most recent appointment or position of employment. Please indicate the relationship of each referee to you. References will be requested for short-listed candidates prior to interview Brief details of your current or most recent post and the dates you occupied this role. Please identify any past or present Ministerial appointments.

Monitoring form
Please complete the monitoring form. Diversity monitoring information will not be seen by the Advisory Assessment Panel assessing your application.
Political activity information is primarily for monitoring purposes only, however if you are shortlisted for interview, this information will be shared with the selection panel. The reason for this is that it is appreciated that such activities may have given you relevant skills, including experience gained from committee work, collective decision-making, resolving conflict and public speaking. If you have had such experience and you consider it relevant to your application for this post, you should also take the opportunity to include it separately in your supporting statement. If possible, you should not, however, identify the relevant political party in your statement.
If you are appointed to this role, please note that any political activity you declare will be published in accordance with the Governance Code on Public Appointments.

Guaranteed Interview Scheme
The Department of Health and Social Care operates a Guaranteed Interview Scheme (GIS) for disabled people. The Equality Act 2010 defines a person as disabled if they have a physical or mental impairment and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day to day activities. Under the GIS a disabled candidate will be selected for interview if they meet the essential criteria for the post.

If you wish to apply under the GIS please complete the GIS form and return it with your application.

All applications will be acknowledged by email after the closing date.

For further information regarding the selection process, please contact:
Ryan Lloyd, Appointments Team
Tel: 0113 2546929

For further information regarding the role of the NHSBSA and the role of a NED please contact:
Lucy Horgan, NHSBSA Sponsor Team
Tel: 0113 254 5015
Please quote reference VAC-1683 on all correspondence.

If you choose to apply, we would like to thank you in advance for your time and effort in making an application.

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