Office For Legal Complaints - Board Member

Body: Legal Services Board
Appointing Department: Ministry of Justice
Sector: Regulation
Location: Birmingham
Skills required: Legal / Judicial
Number of Vacancies: 2
Remuneration: £10,000 per annum
Time Requirements: Two days a month

Campaign Timeline

  • Competition Launched


  • Closed for Applications

    02/10/2022 at 11:00

  • Panel Sift


  • Final Interview Date


  • Announcement


Vacancy Description

The Office for Legal Complaints (OLC), an arm’s length body of the Ministry of Justice (MoJ), overseen by LSB, administers an independent ombudsman scheme to resolve complaints by consumers about legal services – the scheme is known as the Legal Ombudsman. Something somewhere has gone wrong when people contact the Legal Ombudsman. The people who use the scheme have experienced disappointment and possibly distress when accessing legal services and attempts to resolve the matter with the legal services provider have failed. It is incumbent on the Legal Ombudsman to apply effort, energy, and focus to deliver the highest-quality service, in reasonable timeframes, professionally, and with transparency.

As a member reporting to the Chair of the OLC Board, you will work with the Chair and other members of the OLC Board to set the strategic direction of the Legal Ombudsman scheme and drive performance, to provide strong governance, and to safeguard the independence of the scheme in relation to decisions on complaints about legal services.

You will help the Legal Ombudsman scheme improve performance and provide the valuable information it holds to regulators, consumers and legal services providers in ways they find most helpful. This reflects the important role that the Legal Ombudsman scheme plays in underpinning consumer confidence.

The OLC is looking to recruit two new Board Members to support the diversity of skills on its Board.

Person Specification

One Board member will be lay, that is a member who is not a legal professional or legally qualified. The OLC is particularly keen to hear from individuals with either of the following sets of experiences:

•    Experience of interacting with or providing services to service users; understanding of real or perceived barriers to accessing public services; awareness of different accessibility needs.
•    Business knowledge, acumen, and leadership in a comparable organisation including an understanding of customer services operations; understanding of operational delivery and demand management. Expertise and         awareness in communications and marketing gained through this experience would also be of interest.

One Board member will be non-lay – this means a legal professional or legally qualified professional.

For these purposes, to be a non-lay member you must be, or have been at any time an authorised person in relation to an activity which is a reserved legal activity under the Legal Services Act 2007.

Typically, this would mean a: barrister; solicitor; public notary; licensed conveyancer; chartered legal executive; registered patent attorney; registered trade mark attorney; costs lawyer; or, someone granted a right of audience or right to conduct litigation  A non-lay member can be non-practising.

Additional Information

Please click on the link below for additional information:

Our current opportunities | Inclusive Boards

How to Apply

In order to apply, please click on the link below:

Our current opportunities | Inclusive Boards

This post is NOT regulated by The Commissioner for Public Appointments.

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